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Wings To Explore’s Business Policy
Effective Dated: 15th Dec. 2021
Welcome to Wings To Explore, Education Consultants & Career Counselling Services. Our business policies are designed to ensure transparency, fairness, and a positive experience for our customers, employees, and stakeholders. Please review the following guidelines:
1. Mission Statement:
"Transforming Futures through Educational Excellence powering with the right career counselling assessments: At Wings To Explore, our mission is to be the catalyst for positive change in the students seeking education. We are dedicated Education Consultants and Career Counselling Services, committed to providing unparalleled guidance, innovative solutions, and unwavering support to students and educational institutions. Our vision is to create a world where every student wish to pursue their higher education tailored to their aspirations. Through personalized consultations and guidance to the students, and a relentless pursuit of educational excellence, we aim to empower individual student to realize their full potential, fostering a future where education is a transformative force for personal and societal advancement."
2. Core Values:
· Integrity: We conduct our business with honesty and transparency.
· Customer-Centric: Customer satisfaction is our top priority.
· Innovation: We embrace creativity and continuous improvement.
· Team Collaboration: We foster a collaborative and inclusive work environment.
3. Customer Service:
· We are committed to providing exceptional customer service.
· Our customer service team is available during official working hours,
· Call: 02462-358623/ +91 982354043
4. Products/Services:
· We offer quality career guidance through AI based career tests to the students of 10th Grade to 12th Grade, Graduates, Professionals and Job employees.
· Post Counselling Recommendations
· And various other education support services includes, education counselling for Medical and Engineering, Pharmacy, Nursing, Agriculture, Veterinary, Admissions in UG and PG
· MBBS in Abroad low budget countries like – Russia, Georgia, Armenia, Kazakhstan, Kirgizstan, Nepal, Bangladesh, Philippines, Egypt etc.,
· Direct Admissions in NRI and management quota for various Medical and Engineering courses.
· Medical admissions in Maharashtra, Telangana, Karnataka, Kerala, Tamilnadu, Madhya Pradesh etc. through their state counselling.
· DMIT Report Based Counselling Services for Behavioural Intelligence
· Overseas Edcuational Services for students recruitment and overseas career guidance
· Any warranties or guarantees provided are outlined in the product/service documentation.
5. Pricing and Payment:
· Our pricing is transparent and competitive.
· Payments must be made in accordance with the terms specified in the invoice.
6. Order and Delivery:
· Orders are processed promptly, and delivery timelines are communicated clearly.
· Service cancellation are accepted within 10 days if payment made in advance, following our refund and cancellation policy.
7. Privacy and Data Security:
· We prioritize the security and privacy of customer and employee information.
· Our privacy policy outlines how data is collected, used, and protected.
8. Employee Code of Conduct:
· Employees are expected to adhere to professional conduct, respecting colleagues and customers.
· Punctuality expectations are outlined in the employee handbook.
9. Anti-Discrimination and Harassment:
· We are committed to maintaining a workplace free from discrimination and harassment.
· Any incidents should be reported to company officials or to the designated individual.
10. Health and Safety:
· Our workplace adheres to health and safety regulations.
· Emergency procedures are posted throughout the premises.
11. Environmental Sustainability:
· We actively pursue environmentally sustainable practices.
· Employees are encouraged to contribute to our sustainability efforts.
12. Intellectual Property:
· Respect intellectual property rights, including copyrights, trademarks, and patents.
· Seek appropriate permissions for the use of third-party intellectual property.
13. Compliance with Laws:
· We comply with all relevant local, state, and federal laws.
· Industry-specific regulations are monitored and adhered to.
14. Conflict Resolution:
· Conflicts are to be resolved through open communication and mediation.
· The designated person is responsible for conflict resolution.
15. Business Ethics:
· Ethical behavior is expected in all business dealings.
· Wings To Explore, has a zero-tolerance policy for bribery and corruption.
16. Policy Updates:
· We reserve the right to update and modify these policies as needed.
· Updates will be communicated through available sources and become effective on the same date of an updation.
17. Contact Information:
· Customer Service: inquiry@wingstoexplore.com
· Employee Concerns: 02462-358623
· Conflict Resolution: Director, Wings To Explore +91 9851297555
By engaging with Wings To Explore, customers and employees agree to abide by the policies outlined above.
Thank you for being a part of Wings To Explore, Education Consultant & Career Counselling Services.